By creating an account on Melbet and using the services, you accept these Terms and confirm you have read all rules that apply to betting, bonuses, and general use in India.

Eligibility and legal use

• Minimum age: 18 years.
• You are responsible for ensuring betting is allowed under the laws of your state or territory in India. Access is prohibited where local law restricts such services.
• Only one account per person, household, payment instrument, and device is permitted.
• Use of VPNs, proxies, or any masking technologies to bypass legal or product restrictions is not allowed.

Registration and verification

• Provide accurate registration details and keep them current.
• Identity checks may include proof of identity, age, address, source of funds, and beneficial ownership where relevant.
• Access to deposits, bets, withdrawals, and bonuses may be restricted until verification is completed.

Proper platform use

• Do not engage in collusion, arbitrage syndicates, match manipulation, bot or script use, bonus abuse, chip dumping, or any fraudulent behaviour.
• You must place each bet for yourself and not on behalf of others. Commercial use of the services is not allowed.
• Payment methods registered to third parties are prohibited. Chargebacks will lead to account restrictions and recovery action.

Content and intellectual property

• All site content, odds, data, trademarks, code, and tools are protected by intellectual property laws.
• A limited, revocable licence is granted for personal, non-commercial use of the services. Copying, scraping, or redistributing content or odds is not permitted.

Changes to terms

• Terms may be updated to reflect regulatory, product, or security changes. Updated terms take effect once posted on the website or app.
• Continued use of the services after changes means you agree to the revised terms. You should review updates regularly.

Liability and service availability

• Services are provided on an as-available basis. Interruptions may occur due to maintenance, third-party failures, or events beyond reasonable control.
• The company is not liable for indirect or consequential loss, loss of profits, loss arising from telecommunications or device failures, or inaccuracies in third-party data feeds.
• You are responsible for internet costs, device security, and any taxes that may apply to your winnings.

Suspension and closure

• Accounts may be suspended or closed for policy breaches, verification failures, responsible gambling concerns, AML issues, or legal requirements.

Governing framework and disputes

• The service is operated under an offshore licence, and the governing law and dispute forum stated in the website footer will apply, subject to any mandatory consumer rights under Indian law.
• Records maintained by the company’s systems will be the authoritative record for transaction history and bet settlement.

These general rules apply to all bets and markets unless a specific sport or event rule states otherwise. You should read market rules before placing any bet.

Who may place a bet

• Only verified customers aged 18 or older may place bets.
• Bets are permitted only where betting is allowed by local law and the customer’s account is in good standing.

Bet acceptance and confirmation

• A bet is accepted when it receives a unique ticket ID in your account history.
• Odds and lines may change until acceptance. If a bet is not accepted, it will not appear in your account history.
• Pre-match bets must be placed before the scheduled start time. In-play betting is available only for live markets displayed at the time of placement.

Minimum and maximum stakes and payouts

• Minimum and maximum stake or payout limits apply per market, event, and customer. Current limits are shown in the bet slip or market info.
• The company may set daily, weekly, or event-based limits and may restrict stakes or close markets for risk management.

Settlement principles

• Bets are settled using the official result declared by the event’s governing body or data supplier.
• If an event result is corrected shortly after publication, settlement may be adjusted where the correction is officially confirmed.
• Dead-heat rules may apply where competitors tie for a placing. Push selections are settled at odds of 1.00 for that leg.
• Postponements, abandonments, or venue changes are handled under the specific market rules displayed for the event.

Errors and palpable mistakes

• If an obvious error occurs in odds, lines, handicaps, or market availability, the company may void the bet or settle at the correct odds as should have been offered at the time of placement.

Cancellations and cash out

• Once accepted, a bet cannot be cancelled by the customer. Cash out or edit features, if offered, follow the on-screen rules and are not guaranteed.

Restrictions and fairness

• Accounts may be restricted or bets voided where there is evidence of insider information, event manipulation, collusion, automated betting, or account sharing.
• Market abuse includes placing correlated bets designed to bypass limits or exploiting technical faults.

Bonuses and promotions

• Bonuses are subject to their own terms, including wagering requirements and restrictions by market, odds, and time limits. Not all bets will count towards wagering.

Payouts and taxes

• Returns for winning selections are calculated as stake multiplied by the accepted odds. Any applicable taxes are your responsibility under Indian law.

These rules cover deposits, withdrawals, and related account transactions for India. Melbet may update available methods and limits to meet legal and security requirements.

Funding your account

• Supported methods may include UPI, IMPS, NetBanking, domestic cards such as RuPay, selected e-wallets, bank transfer, and other locally supported options. Availability can vary by state and verification status.
• Only payment instruments held in your own name may be used. Third-party payments are not allowed.
• The account currency for India is INR unless shown otherwise. Exchange rates for any currency conversion are determined by the payment provider.

Deposits

• Minimum and maximum deposit amounts are shown in the cashier for each method.
• Deposits are credited once confirmed by the payment provider. Processing times range from near-instant to several hours depending on the method.
• The company does not usually charge deposit fees, but your bank or wallet may apply charges.

Withdrawals

• Withdrawals are processed to the same method used for deposits where feasible. Additional verification may be required before the first withdrawal and whenever risk checks are triggered.
• Minimum and maximum withdrawal amounts and daily or monthly limits are displayed in the cashier.
• Processing times vary by method and may take from minutes to several banking days after approval.

KYC and AML controls

• Before releasing funds, verification of identity, address, payment ownership, and source of funds may be required.
• A reasonable play-through of deposited funds may be required to meet anti-money laundering obligations.

Restrictions and cancellation

• The company may refuse, delay, or reverse transactions where required by law, AML checks, chargeback risk, or security investigations.
• You may cancel a withdrawal request in your account until it is marked as processed. Deposits cannot be cancelled once submitted for processing by your provider.

Bonuses and payment methods

• Certain payment methods may be excluded from bonuses. Bonus-related limits and wagering rules apply as stated in each promotion.

Fees and records

• Third-party fees, currency conversion charges, or bank charges are your responsibility. Transaction records are available in your account for you to read anytime.

Betting should be recreational. Melbet supports responsible use of the services and provides tools to help you manage your activity.

Control tools

• Deposit, loss, and stake limits that can be set daily, weekly, or monthly.
• Session limits and reality checks to monitor time spent on site.
• Cooling-off periods and self-exclusion for fixed durations or indefinitely.
• Optional product blocks to restrict access to selected categories of bets.

Good practice guidelines

• Set a budget for bets and do not chase losses.
• Track your activity history and read your account reports regularly.
• Do not gamble when under stress, influence of alcohol or substances, or to solve financial problems.

Self-exclusion and account holds

• You can request temporary or permanent self-exclusion through the account settings or customer support. All pending bonuses will be removed during exclusion.
• The company may impose limits or exclusions where risk indicators suggest gambling harm.

Support and resources

• Independent support is available from Gambling Therapy and Gamblers Anonymous.
• Mental health services in India, such as specialist addiction clinics and hospital-based counselling services, can provide assistance.
• Blocking software and device-level restrictions can help limit access to betting services.

The company follows a risk-based programme to prevent money laundering and terrorism financing, aligned to FATF standards and applicable laws, including India’s PMLA 2002 to the extent relevant for cross-border services.

KYC and due diligence

• Identity, age, address, and payment ownership must be verified. Politically exposed person and sanctions screening may be conducted.
• Enhanced due diligence may apply for higher-risk customers, payment methods, or jurisdictions.

Monitoring and detection

• Transactions and bets are monitored for unusual patterns, rapid deposits and withdrawals, structuring, third-party payments, and misuse of bonuses.
• Source-of-funds or source-of-wealth documents may be requested when thresholds are met or red flags arise.

Actions and consequences

• The company may delay or refuse transactions, freeze balances, restrict bets, or close accounts where suspicious activity is detected.
• Reports may be filed to competent authorities in the licensing jurisdiction and shared with law enforcement where legally required.

Your obligations

• Provide accurate information, use only your own payment methods, and cooperate promptly with any compliance requests.
• Do not use the services to transfer funds between third parties or for illegal activity.

Your privacy is protected in line with the Digital Personal Data Protection Act, 2023 and applicable IT rules for India, together with the laws of the licensing jurisdiction.

Data we collect

• Registration and account data: name, date of birth, contact details, residency, preferences.
• Verification data: ID documents, address proof, payment ownership, source-of-funds information.
• Usage data: log-ins, device identifiers, IP address, app and browser data, cookies, and telemetry.
• Transaction and betting data: deposits, withdrawals, bets, odds selections, bonuses, and communications with support.

How we use your data

• Provide and operate the services, settle bets, and manage your account.
• Meet legal, regulatory, AML, and responsible gambling obligations.
• Prevent fraud and maintain platform security.
• Personalise content such as market display and permitted bonuses.
• Send service messages and, where permitted, marketing that you can opt out of at any time.

Sharing and international transfers

• Data may be shared with payment providers, KYC processors, data suppliers, risk partners, auditors, and regulators where required.
• Cross-border transfers occur under contractual and technical safeguards.

Retention

• Data is retained for the life of the account and for a period after closure to meet legal and audit duties. Retention periods vary by category.

Your rights

• Request access or a copy of your personal data.
• Ask for correction or deletion where permitted by law.
• Withdraw consent for optional processing and marketing preferences.
• Lodge a complaint through the in-product Help Centre to the designated Grievance Officer. A response will be provided within statutory timelines.

Children

• The services are not intended for persons under 18. If underage use is identified, the account will be closed and data handled per legal requirements.

The security of your account and transactions is a priority. Melbet applies technical and organisational measures to protect data and betting services.

Technical measures

• Transport Layer Security encrypts data in transit. Sensitive data is encrypted at rest.
• Passwords are hashed using industry-standard algorithms. Rate limits, bot mitigation, and device fingerprinting reduce abuse.
• Optional two-factor authentication is available. Login alerts and session controls help you monitor access.

Organisational controls

• Role-based access, background checks where lawful, regular audits, and employee training are in place.
• Vendor due diligence and contractual safeguards apply to third-party processors.

Incident response

• Security events are logged and investigated. Where legally required, you will be notified of incidents that impact your rights.

Your responsibilities

• Use a strong, unique password and enable two-factor authentication.
• Keep devices secure, log out after use, and do not share OTPs, passwords, or UPI PINs.
• Inform support immediately if you suspect unauthorised access or see unknown bets in your history.