Scope and Legal Effect for Bangladesh Users

These terms govern your use of the official website and mobile application in Bangladesh. By creating an account and placing any bet, you agree to comply with these rules and all legal requirements that apply to you. The services are offered from an offshore location and availability depends on whether betting is allowed under your local laws. You are responsible for ensuring your use is legal before registration and during use.

General Terms for Use, Registration, and Rights

Acceptance of terms

  • By completing registration, funding an account, or placing bets, you confirm you have read and agree to these terms, the betting rules, the privacy policy, and any bonus conditions.
  • Terms may be updated to reflect legal or operational changes. Continued use after notice means you accept the updated version. The current version applies to all services.

Eligibility and account

  • You must be at least 18 years old and legally allowed to use betting services in Bangladesh.
  • A single personal account per user, household, IP, and device is permitted. Duplicate profiles may be closed and bets voided.
  • Accurate information must be provided during registration and verification. The company may request documents at any time to confirm identity, age, address, and payment ownership.

Proper platform use

  • You agree to use the services for lawful entertainment, not for commercial use or syndicate betting.
  • Prohibited conduct includes automated betting, misuse of odds, arbitrage of bonuses, collusion, chargebacks, and any attempt to breach system security.

Intellectual property and content protection

  • Site content, trademarks, data, odds feeds, and software are protected. Copying, redistributing, or scraping content is not allowed without prior written permission from the rights holder.

Limitation of liability

  • Betting involves risk. Losses can exceed your expectations and you are responsible for your decisions.
  • Service interruptions, event postponements, or data delays may occur. The company’s maximum liability for any claim is limited to the amount of the bet or the balance directly affected by the error.

Changes, suspension, and termination

  • The operator may modify services, suspend markets, restrict bets, or close accounts to meet legal, integrity, or security requirements. Any balance not subject to investigation will be returned according to payment rules.

General Betting Rules: Placing a Bet, Odds, and Settlement

Who may place bets

  • Only verified users who are 18+ and not self-excluded may place a bet.
  • Betting is not allowed where prohibited by law. You must ensure an event or market is legal for you.

Bet acceptance

  • A bet is accepted when a ticket ID appears and the stake is deducted from your account.
  • For live markets, acceptance depends on market availability and updated odds at the moment of confirmation.
  • If a pricing or technical error occurs, affected bets may be settled at the correct odds, adjusted, or voided.

Minimum and maximum stakes

  • Minimum and maximum stake, payout caps, and market limits are shown on the bet slip or market page and may vary by event.

Settlement and results

  • Bets are settled on the official result published by the sport’s governing body, event organiser, or an authoritative data source.
  • Postponed or abandoned events are settled according to the market rules published for the event. If an event is void, single bets are returned and affected legs in multiples may be settled at odds of 1.00.
  • Dead-heat rules, handicap adjustments, and extra-time provisions apply where specified in market terms.

Restrictions and responsible limits

  • The operator may limit stakes, refuse bets, or restrict markets to protect integrity, manage risk, or comply with legal obligations.
  • Collusive patterns, group betting on correlated outcomes, and misuse of bonuses can lead to limits or voiding.

Cancellations and cash-out

  • A placed bet cannot be cancelled by the user. A cash-out feature, if offered and available for an event, is provided at the operator’s discretion and may be unavailable during rapid odds changes.

Payments in Bangladesh: Deposits, Withdrawals, and Fees

Funding your account

  • Supported options are shown in the cashier for Bangladesh and may include local mobile wallets (for example, bKash or Nagad), bank cards, bank transfer, and approved e-wallets. Availability depends on your location and verification status.
  • Account currency for Bangladesh is typically BDT. If a method processes in another currency, conversion by the payment provider may apply.

Limits, fees, and processing times

  • Per-method minimums, maximums, and any fees are displayed in the cashier before you confirm a transaction.
  • Deposits usually credit once the provider confirms payment. Withdrawal times vary by method and are shown when you submit the request.

Ownership and verification

  • Payments must be made from methods registered to your own name. Third-party funding or withdrawal is not allowed.
  • Before withdrawals, you may be asked for identity, address, payment ownership proofs, and source-of-funds documents to meet KYC/AML requirements.

Turnover and restrictions

  • To reduce money laundering risk, a reasonable turnover of deposited funds (for example, 1x the deposit) may be required before withdrawal.
  • The platform may refuse or reverse transactions that breach rules or legal requirements.

Cancellations and reversals

  • A deposit cannot be cancelled once credited. Pending withdrawals may be cancelled by you in the cashier until they are processed.
  • The operator may pause or reject a transaction if fraud, chargeback, or regulatory concerns arise.

Errors and adjustments

  • If a payment is processed in error, the account balance will be corrected. You must return any funds paid out by mistake.

Responsible Gambling: Limits, Self-Exclusion, and Help

Commitment to safer betting

  • Gambling is entertainment. You should bet only what you can afford to lose and keep control of time and money spent.

Control tools

  • Deposit, loss, and stake limits: set daily, weekly, or monthly caps on your account.
  • Session limits and time reminders: receive prompts to pause or stop.
  • Time-out: short cooling-off periods during which betting is disabled.
  • Self-exclusion: long-term blocking of access to services for a chosen period. All open bets are handled according to the betting rules.

Self-assessment

  • A risk questionnaire may help you read your own behaviour and decide on limits or exclusion.

Support resources

  • Gambling Therapy: online support and advice (www.gamblingtherapy.org).
  • GamCare: information and live chat (www.gamcare.org.uk).
  • Kaan Pete Roi (Bangladesh emotional support): 09613-787801, www.kaanpeteroi.org.
  • If you feel at risk of harm, consider device-level blocking tools and seek professional counselling.

Underage policy

  • No services for minors. Evidence of underage use leads to account closure and cancellation of bets.

Anti-Money Laundering and Counter-Terrorist Financing

Legal obligations

  • The operator maintains AML/CFT controls aligned to international standards and applicable laws. Measures aim to prevent the platform being used for money laundering or terrorism financing.

Know Your Customer (KYC)

  • Identity verification: government ID, selfie checks, and date of birth.
  • Address verification: recent utility bill or bank statement.
  • Payment ownership: proof that the method used belongs to you.
  • Source of funds/wealth checks may apply for higher activity, large withdrawals, or risk triggers.

Monitoring and detection

  • Automated and manual reviews assess transactions, changes in betting patterns, rapid deposits and withdrawals, and use of high-risk methods.
  • Screening for sanctions, PEP exposure, and adverse media is performed where required.

Consequences of breaches

  • The operator may delay, restrict, or block transactions; place limits; freeze funds; suspend or close the account; and report suspicious activity to competent authorities.
  • Interest is not paid on balances during investigations.

Privacy in Bangladesh: Data Use, Rights, and Control

Data collected

  • Registration data: name, date of birth, contact details.
  • Verification data: identity and address documents, selfies.
  • Account data: login records, device identifiers, IP, language, and settings.
  • Betting and payments: transaction history, methods, amounts, bonuses used, and preferences.
  • Cookies and similar technologies to improve services, analytics, and fraud prevention.

How data is used

  • Provide and operate the services, process bets and payments, manage bonuses, and support your account.
  • Meet legal duties, including KYC/AML, responsible gambling, and regulatory reporting.
  • Prevent fraud, ensure security, and improve odds delivery, products, and features.
  • Marketing based on consent or legitimate interest, subject to your preferences.

Sharing and transfers

  • Service providers for payments, ID verification, data storage, analytics, and customer support.
  • Group entities and regulators or law enforcement where legally required.
  • Data may be transferred internationally. Appropriate safeguards are applied for cross-border transfers.

Your rights

  • Request access to your personal data, ask for correction, deletion where permitted, restriction, or portability.
  • Object to certain processing, and withdraw consent for marketing at any time in your account settings.
  • You may contact support through the privacy channel shown on the platform to exercise your rights.

Retention

  • Records are kept for as long as needed for services, legal obligations, and dispute handling, after which data is securely deleted or anonymised.

Security of Your Account, Bets, and Transactions

Our security measures

  • Transport security: TLS encryption for data in transit.
  • Data protection: encryption or tokenisation for sensitive fields and segregated storage for verification files.
  • Access controls: least-privilege permissions, logs, and regular audits.
  • Monitoring: real-time alerts for suspicious logins, abnormal betting patterns, and payment anomalies.

Your security responsibilities

  • Create a strong password, enable two-factor authentication, and keep credentials private.
  • Use trusted networks and updated devices, and log out after use on shared equipment.
  • Review account activity regularly and report any unauthorised use to support.

Continuity and incident response

  • Backups, redundancy, and disaster recovery are maintained. In case of a security incident affecting your rights, you will be informed where legally required.

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