Melbet collects personal data to provide and improve services, to verify identity, to process payments, and to meet legal obligations in India.

Personal data collected may include:

• Identity and KYC details: full name, date of birth, address, nationality, ID documents, PAN where required.
• Contact details: email, mobile number.
• Account information: username, security credentials, preferences, responsible gaming settings.
• Transaction and payment information: deposit and withdrawal details, masked card or account identifiers, UPI or wallet details processed by payment providers.
• Technical data: device identifiers, IP address, browser and app version, time zone, language, and approximate location derived from IP.
• Usage data: pages viewed, features used, session and interaction logs.
• Communications: chats, emails, calls, and complaints for support and compliance.

Why this information is collected:

• To create and manage the user account and deliver online services.
• To process deposits, bets, withdrawals, and resolve disputes.
• To carry out age checks, KYC, anti-fraud and risk controls, and responsible gaming measures.
• To comply with applicable laws, audits, and regulatory requests.
• To analyse performance and improve the websites and apps.

Protection measures used:

• Encryption in transit and at rest for sensitive data.
• Strict access controls, role-based permissions, and multi-factor authentication for staff accounts.
• Network and application security monitoring, logging, and regular testing.
• Vendor due diligence, data processing agreements, and confidentiality obligations.
• Staff training and incident response procedures.

User rights:

• Access: request a copy of personal information processed.
• Correction: update inaccurate or incomplete details.
• Deletion: request erasure, subject to retention duties under law.
• Consent management: withdraw or change consent for optional processing such as marketing.
• Grievance: raise a complaint to the Grievance Officer or the relevant authority.

Compliance statement:

• The platform complies with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and rules thereunder, and follows recognised international standards such as GDPR where relevant.

Personal data is used for lawful, fair, and transparent processing for the purposes below:

• Account setup and service delivery based on contract performance.
• Payment processing, payouts, and refunds through regulated payment service providers.
• Identity verification, age checks, KYC, anti-money laundering and sanctions screening to meet legal obligations.
• Fraud prevention, risk management, security monitoring, and dispute handling.
• Customer support, service communications, and incident notifications.
• Analytics, service improvement, and performance measurement for websites and apps.
• Personalisation of content, responsible gaming tools, and user experience improvements.
• Marketing messages where permitted, always offering an opt-out.
• Record keeping, audits, and regulatory reporting.

The platform does not sell personal data. Automated risk scores may be used to prevent fraud, and users can request human review where legally required.

Users can access, update, or delete personal information as follows:

• Access: view key account and profile data in Account Settings; request a copy of the wider data set by contacting Support or the Grievance Officer.
• Update: correct profile details directly in the account or submit supporting documents for verified changes.
• Deletion: request account closure and erasure; data that must be kept to meet legal duties will be retained only for the required period.

Procedure and timelines:

• Identity verification may be required before actioning a request.
• Requests are handled within a reasonable time, generally within 30 days.
• Requests may be declined where unlawful, repetitive, or unfounded, and reasons will be provided where permitted by law.

By using Melbet, users consent to security checks, identity verification, and processing of payment information by integrated payment providers for transactions, fraud control, and compliance.

The services are intended for adults aged 18 years and above. Registration by a minor is not permitted.

• The operator cannot confirm age in real time without valid documents. Verification may be requested at any time.
• If personal information of a minor is detected, the account will be suspended and the data will be deleted as soon as practicable.
• Parents or legal guardians can request deletion of a minor’s data by contacting Support and providing proof of authority.

Personal information may be processed and stored outside India where Melbet affiliates, service providers, or partners operate. This can include jurisdictions that have different data protection rules.

• Using the websites and services constitutes consent to such international transfers as permitted by Indian law.
• Confidentiality and protection are ensured through contracts, data processing agreements, and technical safeguards. Partners are required to protect the information and use it only for the agreed purposes.

This disclaimer forms part of the Privacy Policy and may qualify or limit how certain rules apply, to the extent allowed by law. It governs interpretation where there is ambiguity and sets out exceptions arising from legal or regulatory requirements.

The disclaimer applies when a user accepts the policy through signature where applicable, electronic acceptance during registration, or accession by continued use of the services.

Nothing in this document limits statutory rights that cannot be limited under applicable law.

Cookies are small text files placed on a device to store information. Similar technologies such as pixels and SDKs may also be used.

Purposes of use:

• Statistics and measurement to understand site performance.
• Behaviour analysis to improve features and fix issues.
• Personalisation to remember preferences and settings.
• Security, fraud prevention, and faster sign-in.

Retention and control:

• Standard cookies are retained for up to 1 year unless deleted earlier by the user.
• Users can manage or block cookies in browser or device settings. Blocking certain cookies may affect some services.

Using Melbet means full acceptance of this Privacy Policy. The current version published on the website prevails over any previous versions. Material updates will be posted with an effective date, and continued use of the services after the update signifies acceptance of the revised document.

Personal information may be shared with third parties where required by law, for dispute resolution, to perform agreements, or to provide the services. Typical recipients include payment processors, KYC and sanctions screening providers, fraud prevention partners, analytics vendors, hosting providers, and professional advisers.

• A list of key third-party processors and categories is provided on the website where available. If not listed, users will be informed of the purpose and scope of sharing where required by law.
• Providing information for these purposes constitutes consent to processing by those third parties. Each third party processes data under contract and is required to protect confidentiality. Their own privacy practices apply for areas under their control.

The websites may contain links to external sites operated by others. Those websites have their own privacy policies and data practices. Melbet is not responsible for how external sites collect, use, or protect information. Users should review the privacy policy of any site visited and exercise caution before providing personal data.